Hotels & Motels

We recently purchased and installed a Fragrance Central™ for our air conditioning system. The program has been in place for approximately four months and has exceeded our expectations. I would highly recommend this program for any hotel or establishment that wants to enhance customer satisfaction.

The perception is that if a hotel room doesn't smell good, then it isn't clean. The sense of smell is part of the customer's first impression. The Fragrance Factories® in the hallways and restrooms are extremely successful. There has been a 10% increase in customer satisfaction in terms of room odor and cleanliness since using the Fragrance Factory systems.

This is the kind of service that we provide to our guests and it is always nice to find a vendor that gives the same level of service to us.

It can be a challenge for a hotel's housekeeping staff to keep guestrooms clean and odor-free, especially if smoking is allowed in the rooms. Our State account manager has a secret weapon - it's called Foam Force™. We have been using it for nearly two years and it is just terrific. All we have to do is spray it on the carpet. You don't have to vacuum and it works almost instantly.

As a General Manager for three independent hotels, it is very important for me to have access to my supplier. My relations with State is excellent.